Yesterday my daughter come home saying her PC had been locked due to illegal software being installed and to pay ?100 to have the pc unlocked.
Thank goodness she realise this was a scam.
After trying many of the usual things to get round such problems I called the Microsoft support team. they got partly in, but then said that further help would be paid for. $99 (?65 in real money)
Well if they would guarantee results or money back - why not. better than paying a blackmailer!
It all started rather badly, with them unable to take payments from outside the US - strange as the technicians were Philippines based!
2 hours later and payment was successful
We were still working on the problem at 2300 last night - some 9 hours!
Then we re assumed the process this morning, another 3 hours
So at a cost of just $8.25 an hour - that is not bad support! - and free support for another month on that PC.
The staff were polite, and both last night and this morning both staff worked past their shift end time. So Microsoft - if you read this thank Francis R & Mike M (no relation!) for getting the problem solved.
Whilst it did take some time - the problem was solved.
Thank you Microsoft for a good service
ps - I know all the apple fans will now come out and say "it never happens on a mac" - really....
pps - it also seems that the entrance of the virus/ malware was via facebook & youtube or videos!
Mike Morrison
RapidBI.com
+44 0208 2300980
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